About Kalix Tele24
Kalix Tele24 is a call service company that offers everything from simple answer services to taking care of your entire switchboard services, with 24/7 availability 365 days a year. Our business philosophy is simple: “We employ modern technology and the best telephone operators on the market to deliver cost effective and flexible customer communications on behalf of our clients, for optimum availability and profitability.”
Kalix Tele24 clients include small and large enterprises, public authorities and other organisations throughout the Nordic countries. Since being founded in 1992 our company has developed comprehensive experience of professional answering services for both private and public sector clients. We currently have around 150 employees at our head office in Kalix and regional offices in Haparanda and Stockholm, Sweden.
Kalix Tele24 telephone operators often provide the first impression of our clients' business. That over 1,500 clients have already given us this vote of confidence is something we are very proud of. We understand the importance of continuously developing our most important resource – our employees – to ensure they always offer excellent service and a professional reception. The cornerstone of our company is our highly trained, motivated and healthy employees, confirmed by our being named Healthiest Company of the Year and being awarded the Big Work Environment Prize.
Services
We offer various types of telephonist services, from business call minding to managing your entire switchboard operations. We can also provide your customer service and handle simpler cases directly. Simply tell us your needs and wishes and we will structure the right service for you and your preferences. With more than 20 years experience we promise we will find the best solution for you. Whether you are a public or private sector company, a business start up or a long established enterprise. And whether or not you are looking for a quick and simple solution or have very high demands in terms of availability and integration. Nothing is beyond our compass or too complicated for us. Our telephone operators are equally professional in all situations. Please contact us to find out how we can help you.
Becoming a client
No matter how you would like your calls to be handled, becoming a client of Kalix Tele24 is straightforward. The first step is for one of our sales people to produce a requirements analysis in consultation with you, to ensure what we deliver fully corresponds with your expectations. If you only need a simple service without any technology integration, our customer service team will get your service up and running within a day or two if you wish. In the event technology integration is required, one of our experienced project managers will take over with full responsibility for the entire scope of supply and delivery.
The process:
1. Initial research and requirements analysis
2. Quote and contract
3. Information retrieval (organisation, search words, policies, business facts and figures etc)
4. Integration of switchboard and referral systems
5. Client specific telephonist training and start up
