Salming Hockey tackles their phone calls

 

Börje Salming is an international Swedish ice hockey star. His company, Salming Hockey, markets and sells Salming hockey products in 22 countries across the world. In 2009 he ran into problems with his phone calls. The person who handled his calls gave in his notice, and Salming had to decide whether to take on a new operator or to look for another solution.

Salming Hockey chose to use Kalix Tel 24’s Business Reply Pro solution. At present we answer calls 24 hours a day, both to the company exchange and to individual extensions. We transfer calls to mobile phones when he is travelling and also handle calls to five of Salming’s external associates.
- Salming Hockey stands for quality. Our telephone service must do so too, says Börje Salming.

 

Salming Hockey’s staff are often out travelling, and there is a risk that this can lead to lost business if nobody answers the phone. Business Reply Pro is therefore a better solution than automatic transfer to a mobile phone, because it saves paying for calls to a mobile phone – which can be very expensive if travelling abroad.

Salming Hockey find Kalix Tele 24’s 24 hour service particularly beneficial since there is a relatively high call volume in the evenings. We handle calls from USA, Canada, China and other countries in different time zones. Always with the same personal touch.

We try hard to tackle our job the same way Börje Salming played ice hockey. Giving 100% all the time, never letting up, call after call.

For more information about Salming Hockey click here: www.salminghockey.com