Outsource the switchboard and get faster answering and higher accessibility


Connect™ is our most advanced service, suitable for companies and organizations that demand a full switchboard function combined with high accessibility and professional call handling. As though we were sitting in your office. With two small differences – faster speed of answer and higher accessibility.
   

All day, all night, all year

We see that all incoming calls are answered fast, whatever the time of day or night, whatever the peak in calls, whatever the time of year. We answer every single day, every week, every month, all year round. And if the volume of incoming calls gets too large, straining the capacity of the switchboard, we always have extra capacity available to ensure that all calls are answered.
In addition to having higher quality and security it is always more economical to utilize us compared with having employees on your own payroll, or insourced.  

 

Supported by leading switch suppliers

This function is supported by all the leading suppliers of switches, such as Aastra/Ericsson, Nortel, Philips, Avaya, Alcatel, Cisco, Siemens and SAP/Wicom.


Supported by Telia Centrex

We connect our Centrex Multi operator positions to your Telia Centrex switch, thus having access to additional functions (calendar and telephony support). It works just as well with other ASP and network based switches.

Connect™ is also suitable for a Mobile Extension  solution, based on your own switch with fixed integration with a messaging system. Connect™ can be used for IP-traffic between SIP standard switches.

Read more about our service in the table below
The table shows an overview of our services and additional possibilities.
For more information call us on +46 920 24 00 00

 

  

 

 

ADDITIONAL SERVICES:

Trinity web

Our reference system at your service.
With the web based reference system -
TrinityWeb, you and your colleagues can easily add new instructions for the operators, read and send messages internally or externally and review statistics regarding answered calls. The system is accessed via an Internet connected computer and all changes occur in real time.

Trinity talk

Our voice controlled reference system.
You refer yourself via telephone with the help of a voice recognition system on a computer that promptly updates our operators. Simple, fast and secure. TrinityTalk is the perfect solution for mobile users. TrinityTalk can also connect to your existing reference or calendar system.

Calendar link

Calendar system integration.
We connect your calendar system – Outlook, Notes, FirstClass or GroupWise - so that you and your colleagues’ calendars are visible to our operators. This can be helpful in the event of illness or absence for other reasons.  You select which information is visible to us and what information will only appear on your computer.

HVD link

Calendar system integration.
We connect our operators to your reference system in real time. All information in your system is mirrored on ours and vice versa. This service supports the leading reference systems - Netwise, Vision 80/20, DNA/Ericsson and Trio.

IVR/Talsvar

Advanced automated call handling.
Before a call reaches our operator we can steer and filter the call using our advanced technical platform. We can leave and collect information from the caller and the caller can choose to be connected via various answering alternatives. We also offer Auto Attendant, which is a fully synthetic operator service for handling internal calls in a rational and cost effective manner, for example.