Löfbergs Lila – a family business with a 100 year passion for coffee and tea

 

 

Löfbergs Lila have built their strong brand by developing a deep understanding of the Swedish coffee culture and a finger-top feeling for current trends when it comes to drinking habits. The company has a quality focus in every single coffee bean and tea leaf, and takes full social and environmental responsibility every step of the way, from grower to consumer. Löfbergs Lila was the first of the major Swedish coffee companies to sell KRAV certified and Fair Trade coffee. Everything to ensure that the consumer can enjoy the very best cup of coffee or tea wherever and however it is served.

– For us at Löfbergs Lila it is important that we have a quality focus in everything we do , Helena Eriksson, HR-manager at Löfbergs Lila, tells us. And that means giving our customers the very best service in all their contacts with our company, whether those are physical contacts or over the phone. We are not a large company, and we are often out travelling, so we need a cost-efficient solution to ensure that we do not lose important telephone calls. We opted for Kalix Tele 24 Access. This gives messaging information in real time in both directions between our data bases and the operators at Kalix Tele 24 who can see the same information as if they say in our switchboard.

– Kalix Tele 24 have become our "Voice from the North", taking care of our calls and giving our customers pleasant and professional service when we are ourselves unable to answer them, she concludes.

For more information on Löfbergs Lila go to www.lofbergslila.se