An outsourcing solution for both higher quality and better economy.


Access is for companies that need high accessibility and a professional touch. Companies that already have, or are planning for, a messaging system or a computer calendar and want us to have access to information in e.g. Outlook. For them Access is the solution.

In addition to having higher quality and security it is always more economical to utilize us compared with having employees on your own payroll, or insourced.
Faster answering, greater accessibility


Our operators can see the same information, exactly as if they were in your office. It is just as easy for them as they have access to the same system for real time messaging, two-way between your databases and ours. With a couple of differences – Access leads to faster answering and greater accessibility.

We see that all incoming calls are answered fast, whatever the time of day or night, whatever the peak in calls, whatever the time of year. We answer every single day, every week, every month, all year round. And if the volume of incoming calls gets too large, straining the capacity of the switchboard, we always have extra capacity available to ensure that all calls are answered.

Full synchronization


In order for us to be able to be even more professional it is important that the messaging system is updated with the right name, right extension, and correct information. We have developed a means whereby we can exchange information in your messaging and calendar systems with our own databases and production system.

Access offers full synchronization with leading messaging and calendar systems: Netwise, DNA, Trio Present Office, Vision 80/20, Outlook, GroupWise and Notes. This can usually be accomplished with outsourced systems, ASP solutions or other web-based services.
Read more about our service in the table below
The table shows an overview of our services and additional possibilities. For more information call us on +46 920 24 00 00
 

  

 

The table shows an overview of our services and additional possibilities. For more information call us on +46 920 24 00 00.


 

ADDITIONAL SERVICES:

Trinity web

Our reference system at your service.
With the web based reference system -
TrinityWeb, you and your colleagues can easily add new instructions for the operators, read and send messages internally or externally and review statistics regarding answered calls. The system is accessed via an Internet connected computer and all changes occur in real time.

Trinity talk

Our voice controlled reference system.
You refer yourself via telephone with the help of a voice recognition system on a computer that promptly updates our operators. Simple, fast and secure. TrinityTalk is the perfect solution for mobile users. TrinityTalk can also connect to your existing reference or calendar system.

Calendar link

Calendar system integration.
We connect your calendar system – Outlook, Notes, FirstClass or GroupWise - so that you and your colleagues’ calendars are visible to our operators. This can be helpful in the event of illness or absence for other reasons.  You select which information is visible to us and what information will only appear on your computer.

HVD link

Calendar system integration.
We connect our operators to your reference system in real time. All information in your system is mirrored on ours and vice versa. This service supports the leading reference systems - Netwise, Vision 80/20, DNA/Ericsson and Trio.

IVR/Talsvar

Advanced automated call handling. Before a call reaches our operator we can steer and filter the call using our advanced technical platform. We can leave and collect information from the caller and the caller can choose to be connected via various answering alternatives. We also offer Auto Attendant, which is a fully synthetic operator service for handling internal calls in a rational and cost effective manner, for example.