Kalix Tele24 deliver answering service with quality

 

There are many companies, organizations and public authorities that have discovered the advantages of our concept Switchboard at a Distance.

Telephone operators who answer the phone are our niche, our home ground. That is where it is our ambition to be the leading player in Scandinavia. It means that we take over the manning of your switchboard at a distance, or as an external function, just like outsourcing or overflow for your in-house operator. We answer, connect the calls, filter the topics of them, manage the information, tell the caller when the callee is not available and take messages. We answer in accordance with your instructions and for the times you ask for. We can also take over your current operators.

The advantages of our concept are clear:

• Guaranteed fast answering (average of 7,2 seconds), and continuous high level of competence among the operators.

• Skilful, motivated, experienced operators, trained and qualified at the Kalix Tele24 Academy.

• Reduced costs and considerable environmental gains thanks to climate-smart large scale efficiencies.

• Clear responsibility from dedicated staff at Kalix Tele24

• Always an answer all day, every day (365/24) from a competent and well trained operator.

• Access to both our technological competence and our advanced, modern systems for two-way operations, systems and messaging systems, with integration with our customers’ existing tele/IT systems.

• Quality assured transfer of knowledge from your in-house operators to operations at a distance thanks to our unique CIP process.