Best operators in Sweden

It is vital to our success that we succeed in attracting and developing the very best employees in the market. The potential for us to grow depends entirely on this – each recruitment gives us an opportunity to attract the new competence needed to secure our future.

To increase our competitiveness we have to take on people with the right education, the right experience and the right personality. People with the potential to develop and grow with the company and build a base for internal recruitment.

We encourage recruitment and promotion from within by advertising all employment vacancies internally and on our intranet. 

 

People filled with a sense of service

Since 1992 our customers have let us be their face to the world. They have trusted in our ability to handle their incoming calls and so contribute to their success. It is a trust precious to us, and in our latest customer research almost 95% of our customers were so satisfied with the service we give that they have recommended us to others. One of our base values is customer orientation, which means that we aim to satisfy our customers’ needs. Our employees are the most important resource we have to achieve our goal. That we have succeeded is, of course, partly due to our continual refining and development of our technology. But the real secret of our success is the people who work here. People who live and breathe service. Operators who have the ability to answer with a smile. We invest a lot in our employees.

  

Kalix Tele24 with health certification

Since 2005 Kalix Tele24 has been a health certified workplace. This has been achieved by providing a supportive health environment by providing a good working environment and by encouraging employees to make healthy lifestyle choices. Health certification is focused on health-promoting activities both at an organizational level and at group and individual levels and we have worked in close cooperation with Korpen sport association, the Swedish National Institute of Public Health and the Heart-Lung Foundation.

In 2009 we received further proof of the that our focus on health has borne fruit when Korpen sport association voted us Sweden’s healthiest company of 2008. Our success continues. In February 2010 Kaliix Tele24 was awarded the Grand Work Environment Award 2009 in a competition for Sweden’s best work environment.

 

30 000 hours a year

All our operators go through Kalix Tele24 Academy, a highly merited training course in two stages, Qualified Operator Certificate followed by the Qualified Senior Operator Certificate. And we have continuous on-going training for them all. We invest in 30 000 hours of training each year, which means that our staff go through an average of 3 weeks training annually. For you this means that you will find that our employees both can and will go that extra mile. The hallmark of Kalix Tele24 is attractive workplaces and the best possible work environment. Our operators and office staff have open landscape desks with good conditions when it comes to light, ventilation and acoustics. We also ensure that all our office furniture and equipment is ergonomically designed. We follow the collective agreements of the trade union Union and have all the group pensions and other insurances these require.