Connect is our most advanced service for companies and organizations that want complete switchboard functions with greater accessibility and professional answering services. It's just as if we were onsite at your office. With just a few differences, our service means quicker answering times and greater accessibility. 

Around the clock, 365 days a year.
We make sure that incoming calls are answered quickly, no matter when the call comes in, peak load, time of year or time of day. We answer all calls, every day, around the clock. When the number of calls increase and load on the switchboard is heavy, we have the capacity to bring in the staff required to answer the challenge.
In addition to higher quality and security it is always more economic to utilize our service when compared to using your own operators.

Supports leading switchboard systems.
Includes support for leading switchboard systems like Ericsson switchboards, MD, Meridian, Philips, Avaya, Cisco, Wicom and Alcatel. Connect can also be set up for ASP outsourced or net based switchboards like Telia Centrex, for example.

Connect also serves as a Mobile Extension or One Phone Solution based on your own switchboard with fixed integration with a reference system. Connect can also be used for IP traffic between SIP standard witchboards.
 
  
 
The table below provides an overview of our services as well as any additional service we offer. We can also provide customer adapted service solutions for customer service and support. For these there are restrictions on the lowest volume of calls and answering time. If you would like to know more, visit www.kalixtele24.se or call us at +46 (0) 920 24 00 00.
ADDITIONAL SERVICES:

Trinity web

Our reference system at your service.
With the web based reference system -
TrinityWeb, you and your colleagues can easily add new instructions for the operators, read and send messages internally or externally and review statistics regarding answered calls. The system is accessed via an Internet connected computer and all changes occur in real time.

Trinity talk

Our voice controlled reference system.
You refer yourself via telephone with the help of a voice recognition system on a computer that promptly updates our operators. Simple, fast and secure. TrinityTalk is the perfect solution for mobile users. TrinityTalk can also connect to your existing reference or calendar system.

Calendar link

Calendar system integration.
We connect your calendar system – Outlook, Notes, FirstClass or GroupWise - so that you and your colleagues’ calendars are visible to our operators. This can be helpful in the event of illness or absence for other reasons.  You select which information is visible to us and what information will only appear on your computer.

HVD link

Calendar system integration.
We connect our operators to your reference system in real time. All information in your system is mirrored on ours and vice versa. This service supports the leading reference systems - Netwise, Vision 80/20, DNA/Ericsson and Trio.

IVR/Talsvar

Advanced automated call handling.
Before a call reaches our operator we can steer and filter the call using our advanced technical platform. We can leave and collect information from the caller and the caller can choose to be connected via various answering alternatives. We also offer Auto Attendant, which is a fully synthetic operator service for handling internal calls in a rational and cost effective manner, for example.