Why do businesses lose customers? Is it because the product or service they provide is of poor quality? Funnily enough, that is seldom the case. The commonest reason is that customers do not feel that their supplier cares for them. And poor telephone service is often the final straw. Facts clearly show that companies that are quick to answer the phone and with generous opening hours are more successful than those without.

So being readily accessible is a factor of strategic importance, which more and more businesses have come to realise. What is the recipe for efficient accessibility, an accessibility that is an insurance against losing business and yet cost effective?

In most cases an outsourced solution from Kalix Tele24 works better than an inhouse solution – our 4 000 customers realise this. Our “Switchboard at a distance” offers a number of benefits: